hello,
I am at the end of my rope here and I guess my free support has expired. I'm not willing to spend a cent to get more bad advice on my printer.
I purchased my TR4522 over a year ago. since that time I have made MULTIPLE telephone support calls for the same issue.
the issue is that each time I go to try to use the printer/scanner etc, it's offline. Then I have to delete it from my computer and often have problems reinstalling. Yesterday it took me over half an hour to reinstall, worked fine then today its offline again.
on my last support call I was told to follow up with my laptop manufacturer (Lenovo) who wasn't helpful.
I have 2 laptops, a HP and a newer Lenovo, and both run Windows 10.
this is UNACCEPTABLE. I have NEVER had these issues with ANY other printer. I have needed it sporadically, but now I am needing to use it more, as I am working on several projects and working from home... and its just a paperweight.
I might add that my iphone will print fine, but I can't scan anything from it of course.
Any ideas before this piece of junk goes to the trash heap? If I end up doing that I will not be replacing with another Canon device.
I'm sorry for the tone here but I'm extremely frustrated with the whole situation and just feel that I haven't been supported.