Hi all - getting very frustrated.
I work as the IT tech for a local library. They have a Canon ImageClass MF632Cdw. It's connected via IPv4 to the local network with a hardwired ethernet connection. It has a static IP address set on the network. There about 6 public access computers in the library that patrons can use that are all also hardwired to the same network. The computers are all running the latest version of Windows 10 and are all fairly recent HP machines. The network setup is just your run of the mill plain old network rack with a switch. There are no firewalls other than the firewalls built into Windows 10 which are active and should not need to be disabled to get a printer to work. The printer has the latest firmware, I have tried factory resetting it and setting it back up at least twice and I have deleted it and reinstalled it on the computers MANY times....it STILL drops connection.
All of the computers have the latest Canon drivers installed and were connected to the printer through the Control Panel using the computer's static IP address......
....but no matter what we do, the printer randomly loses connection to ALL the computers. Sometimes some can still print to it, other times completely different computers can still print to it, but almost always some of the computers and sometimes all) lose connection to the printer. No changes are ever made to anything, the computers just lose connection to the printer.
I have troubleshooted everything, there is nothing set up incorrectly and nothing working incorrectly. I have set up MANY networks in my life and also manage the computers/printers at the library's other two branches. The other branches have an HP and a Xerox printer, and I have NONE of these issues at those buildings despite the network setup/equipment and the computer models all being EXACTLY the same....the only variable is the printer.
is there a trick to get this ImageClass printer to STAY connected?
Thanks for any help or suggestions...
Signed,
- One frustrated tech...
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Canon ImageClass MF632Cdw Connection issues...
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